Why the vehicle requires servicing is not worth explaining. Every car owner knows how important it is to change technical fluids on time, carry out service replacement of parts and filters, seasonal diagnostics and, of course, various repairs. A lot depends on the quality of service. Sometimes, in pursuit of savings, drivers service their cars in “garage” workshops or with “handicraft” specialists without the proper knowledge and equipment. As a result, such maintenance or repairs do not result in savings, but in additional costs.

As for the service at complex service stations, here you also need to approach the choice very differentiated. The fact is that not every car service has all the necessary parameters to provide quality customer service. Of course, official service centers are not included in the category of dubious ones, but due to the high cost of services, car owners “run away” from them immediately after the warranty expires. This is where the question arises of finding a full-fledged workshop where the car will be serviced in the future.

Let’s consider the criteria identified by professionals that a good car service must meet.

1. Comprehensive service

Yes, today there are workshops that specialize in “narrow” types of work, for example, they repair only engines or bodywork. However, comprehensive auto repair shops are becoming increasingly in demand, where any type of diagnostics and repairs can be carried out. This is convenient – regardless of the complexity and specificity of the situation, the car owner will always know where to go. The list of comprehensive services must necessarily include all types of diagnostics, tire fitting, wheel alignment, body work and, of course, repair of any car system. Parts and consumables, any technical fluids should be sold here (or delivered very quickly). Many of today’s workshops offer a tow truck call service, which is also a good sign.

2. Price transparency, receipts

A decent service station must have a price list for all its services and parts. If the master himself names the prices, you should be wary! The vehicle owner should always be able to familiarize himself in advance with the cost and expected duration of each type of work that will be performed. All this should be indicated in the online version of the price list and at the car service center itself. Naturally, after completion of the work, the car owner has the right to demand a receipt.

3. Attitude towards the client

Unlike an official service, a “free” auto repair shop does not need to retain customers with warranty obligations. Here we need a completely different approach to make a person want to come to this particular service station again. Working with clients in this situation is very important, since many are willing to even pay a little more if only everything is explained to them and they behave courteously and politely. But if the foremen, accountant or dispatcher, for example, are rude or evade the conversation, it will not be easy to retain anyone even with a nice price and cool equipment!

4. Mandatory availability of legal documentation

Any car service must meet certain standards, have a license to operate, and certificates of technical compliance for equipment and parts. All work and parts must be provided with a guarantee so that the client can be confident in quality and security. Any repairman must have appropriate training certificates. Even if all these documents are not hanging on the stand in a place free for access, they must be presented to the client upon first request.

5. Modern equipment, cleanliness and speed of service

Naturally, the quality and speed of service are very important. The repair bays should be light and clean, the craftsmen should be neat, work carefully and quickly. The client should have the opportunity to walk through and see how his car is being repaired and communicate with the technician. The situation when the car owner is not allowed into the technical area scares off more than 80% of potential customers. This is a proven fact.

Finding a service station is a responsible matter. When choosing a car service where your car will be serviced, you need to be especially vigilant, as this directly affects the comfort and duration of trouble-free operation of the car. A good auto repair shop will not refuse cooperation on a contractual basis, will offer assistance in any matter and will meet the client halfway in difficult situations. Many good car services offer discounts and hold various promotions, striving to retain customers in every possible way.

REMEMBER: You can always contact our car service center, where your car will be happy to receive professional technical assistance. You can also make an appointment with us for a scheduled technical inspection! Please familiarize yourself with our car repair and diagnostic services.